Ghana Post Wins International Award for Best EMS Customer Care

Ghana Post has been awarded the World’s Best EMS Customer Care by the Universal Postal Union in Switzerland. This is the second time Ghana Post is receiving the award. The prestigious award recognizes the best Call Centres of EMS Best Cooperative Members.

The winners were selected based on their performance last year by the EMS Cooperative Board. Each year, the EMS Cooperative Customer Care Awards is held in Switzerland at a special award ceremony during the EMS Cooperative General Assembly by Universal Postal Union (UPU) International Bureau. The EMS Cooperative is a body of the Universal Postal Union with more than 170 member countries who work together to provide EMS, the fastest cross-border postal product.

With the introduction of technology-enhanced services and customer-centred innovations, we shall continue to prioritise customer satisfaction as a significant growth index of Ghana Post.

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